SATISFIED OR YOUR MONEY BACK

At Mondial Signalétique, we take the utmost care in manufacturing and printing your products.

Standard products are subject to the return policy set forth in our General Terms and Conditions of Sale.

However, any customized product created, configured, or approved by the Customer is manufactured specifically at the Customer’s request and therefore cannot be returned, exchanged, or refunded simply because the Customer has changed their mind.

This applies in particular to custom signs, products featuring text, a logo, an image, or a pictogram selected by the Customer, products manufactured to specific dimensions, designs created through Mondial Studio, customized evacuation and emergency response plans, as well as any product manufactured based on a proof approved by the Customer.

Under what circumstances is a customized product eligible for coverage?

A customized product may be eligible for a refund if it has a problem attributable to Mondial Signalétique, including a printing error, a defective print, a manufacturing defect, a product that arrived damaged, a product that arrived in a condition that prevents its normal use, or a discrepancy between the product received and the approved proof, provided that such discrepancy results from an error on the part of Mondial Signalétique.

In this case, our customer service team will review the request and, depending on the situation, may offer a replacement, an exchange, a credit, or a refund.

Be sure to carefully review your proof before approving it

Before production begins, the Customer must carefully review the proof.

In particular, it is responsible for checking the text, spelling, dimensions, colors, logos, pictograms, layout, quantities, and all other information appearing on the product.

If the product received matches the approved proof exactly, no returns, exchanges, or refunds may be requested based on an error in that proof.

Any spelling error, incorrect dimensions, incorrect text, incorrect color, or any other element approved by the Client therefore remains the Client’s responsibility.

How do I file a claim?

If you encounter a manufacturing defect, printing error, or damage to the product, please contact our customer service department and provide your order number, the product code, a description of the problem, and one or more photographs showing the defect.

Our team will review your request and provide you with a solution as soon as possible.

Contact: [email protected]
Phone: +377 92 00 21 14