GENERAL TERMS AND CONDITIONS OF SALE
MONDIAL SIGNAGE
Our company
Le site www.mondialsignaletique.fr is operated by:
FIRE PROTECT MONACO SURL
Single-Member Limited Liability Company
Share capital: €8,000
Registered under number 26S10390
VAT Number: FR06000195841
Headquarters: 7 Avenue Saint Roman, 98000 Monaco
Phone: +377 92 00 21 14
Email: [email protected]
FIRE PROTECT MONACO SURL operates the website www.mondialsignaletique.fr under the trade name Mondial Signalétique.
Any individual or entity wishing to purchase a product or service on the website www.mondialsignaletique.fr is hereinafter referred to as the Customer.
By placing an order, you acknowledge that you have read and unconditionally accept these General Terms and Conditions of Sale.
Confirmation of an order constitutes full and unconditional acceptance of these General Terms and Conditions of Sale.
Object
The purpose of these General Terms and Conditions of Sale is to define the terms and conditions applicable to sales made on the website www.mondialsignaletique.fr, as well as the respective rights and obligations of Mondial Signalétique and its Customers.
These include, in particular, the sale of traffic signs, safety signs, fire safety signs, evacuation signs, accessibility signs, prohibition signs, mandatory signs, warning signs, informational signs, labels, custom signage products, custom printing, evacuation plans, emergency response plans, and, more generally, any product offered on the website.
Our products available online and pricing information
Each product featured on the website includes a description intended to inform the Customer about its main features.
Mondial Signalétique strives to present its products as accurately as possible.
Photographs, illustrations, previews, visuals, digital simulations, and product renderings are provided for informational purposes only.
Slight differences in color, finish, material, or appearance may occur depending on the substrate used, the printing technique, the settings of the Customer’s monitor, the material selected, or technical constraints related to manufacturing.
These differences cannot be considered a defect as long as they do not affect the essential characteristics of the product ordered.
The prices listed on the website are in euros.
Shipping costs are not necessarily included in the product's listed price. When applicable, they are added before the order is finalized.
Mondial Signalétique may change its rates at any time.
The applicable price remains the one displayed at the time the Customer finalizes the order.
Custom Products
Mondial Signalétique allows customers to order customized products.
Customization can include, among other things, text, dimensions, materials, colors, pictograms, logos, images, layout, shapes, and various graphic elements.
The Customer is responsible for the information and files it submits to Mondial Signalétique.
In particular, it is the designer’s responsibility to check the spelling, contact information, dimensions, text, references, requested colors, logos, pictograms, and the placement of the various elements.
Any customized product created or configured by the Customer is manufactured specifically according to the Customer's specifications.
Customized products cannot be returned, exchanged, or refunded, except when they arrive damaged, misprinted, have a manufacturing defect, arrive in a condition that prevents their normal use, or do not conform to the approved proof when the error is attributable to Mondial Signalétique.
Any error in text, dimensions, color, logo, pictogram, or layout found in the proof approved by the Customer shall not give rise to a refund, exchange, or remanufacture if the manufactured product corresponds to the approved proof.
Mondial Studio
Mondial Signalétique offers an online customization tool that allows customers to create certain products directly.
In particular, the Customer can use Mondial Studio to customize their panel by selecting or adding various elements.
The preview generated by the tool allows the Client to view their project before approval.
The Customer is responsible for the content it creates and approves.
An error in a design created directly by the Customer cannot be considered a manufacturing error on the part of Mondial Signalétique if the manufactured product matches the approved file or proof.
Ready for Printing, RFP
When a proof, hereinafter referred to as “BAT,” is presented to the Customer prior to production, the Customer must review it carefully.
Approval of the proof binds the Client to all elements contained therein.
In particular, it is the Customer’s responsibility to review the text, spelling, dimensions, colors, pictograms, logos, quantities, overall layout, and any regulatory information.
Once the proof has been approved and production has begun, we cannot guarantee that any changes will be accommodated.
If the delivered product matches the approved proof, any error originally present in the proof cannot be considered a manufacturing error attributable to Mondial Signalétique.
Files, logos, and other materials provided by the Client
The Customer warrants that it has the necessary rights to use and reproduce all materials it submits to Mondial Signalétique.
This applies in particular to logos, trademarks, photographs, drawings, illustrations, text, pictograms, and graphic designs.
The Customer shall indemnify Mondial Signalétique against any third-party claims arising from the use of any item supplied by the Customer.
Mondial Signalétique reserves the right to refuse to manufacture a product if its content is clearly illegal or incompatible with its business.
Evacuation Plans and Emergency Response Plans
Mondial Signalétique offers a tool that allows you to create evacuation plans and emergency response plans directly online.
The Customer enters and positions the various elements needed to design their plan on their own.
He remains responsible for the accuracy of the information provided, particularly regarding the layout of the premises, hallways, stairwells, exits, emergency exits, and fire safety equipment, fire extinguishers, fire hose reels, alarms, power outages, assembly points, pictograms, and building-specific instructions.
The Customer must review the plan before final approval.
The tool provided by Mondial Signalétique is intended to assist in preparing the document and does not relieve the person responsible for the facility of the obligation to verify the regulatory requirements applicable to their building.
Ordering
To place an order on www.mondialsignaletique.fr, the Customer must select the desired product(s), choose the available options, make any customizations, review the proof if one is provided, add the products to the cart, provide the necessary billing and shipping information, review the order contents, select the shipping method, select the payment method, accept these General Terms and Conditions of Sale, and finalize the order.
Final confirmation of the order constitutes acceptance of these Terms and Conditions of Sale.
An order confirmation is then sent to the Customer electronically.
Payment
Mondial Signalétique offers various payment methods, including credit cards, bank transfers, checks, and money orders.
The order can be processed for production only after payment has been received or approved, if required by the selected payment method.
For payments made by credit card, Mondial Signalétique uses the Caisse d’Épargne’s secure SystemPay system.
Banking information is processed by the secure payment service provider.
Mondial Signalétique does not store the full number of the credit card used by the Customer.
Shipping Information and Rates
Shipping costs are calculated based on, among other factors, the destination, weight, dimensions, order volume, and mode of transportation.
They are provided to the Customer before the order is finalized.
Mondial Signalétique offers shipping within France and internationally to the destinations listed on the website.
The delivery times shown are approximate.
In particular, they may vary depending on product availability, the quantity ordered, production lead times, customization, the destination, the carrier, peak periods, and force majeure events.
Products that require specialized or custom manufacturing may take additional time to produce.
Receipt of Goods
Upon delivery, the Customer must check the overall condition of the package and the merchandise.
If there is visible damage, the recipient must file a claim with the carrier that is as specific as possible.
A general statement such as “subject to unpacking” does not necessarily allow for a precise characterization of damage.
The Customer is encouraged to take photographs of the package before opening it if any external damage is noticed.
Damage during transport
In the event of damage, particularly when a product is damaged inside a package, any claim against Mondial Signalétique must be filed within 48 hours of delivery.
In order for the claim to be processed, the Customer must provide a legible photograph of the shipping label, one or more photographs of the damaged item, and, if necessary, photographs of the package and its packaging.
The supporting documents required to process the case must be submitted within 14 days of the dispute being reported.
If the required documents are not received within this time frame, Mondial Signalétique may close the case due to insufficient supporting documentation.
Missing item or item different from the order
The Customer has 1 day following delivery to report that a product is missing from their order or that they received a product different from the one ordered.
The complaint must be submitted by email to [email protected].
The Customer must provide their order number and submit the documentation required to process their request.
Manufacturing defect or printing error
If a product has a manufacturing defect, a printing error, a visible defect, or a discrepancy from the approved proof that is attributable to Mondial Signalétique, the Customer must contact customer service as soon as the problem is discovered.
The Customer must provide their order number, the relevant product code, one or more photographs of the product, and a detailed description of the defect observed.
Mondial Signalétique will verify that the product conforms to the order and the approved proof.
If the defect is confirmed and attributable to Mondial Signalétique, the product may be replaced, remanufactured, exchanged, credited, or refunded, as appropriate.
For a customized product, no refund may be requested for an error resulting directly from the information or the proof approved by the Customer.
Delivery Problem Caused by the Customer
In the event of a failed delivery due, in particular, to the recipient’s absence, an incorrect address, an incomplete address, an error in the information provided by the Customer, or the inability to access the delivery location, the Customer may be billed for additional costs associated with a second delivery attempt, return, and reshipment.
A new shipment may be contingent upon prior payment of these fees.
Right of Withdrawal
When the right of withdrawal applies to the order and the Customer in question, the Customer has 14 days from the day after the order is delivered.
The Customer must notify Mondial Signalétique of their intention to withdraw within this time period.
The customer then has up to 14 days from the date the cancellation request was sent to return the products in question.
The Customer is responsible for the direct return shipping costs.
Products must be returned complete, unused, undamaged, and in a condition that allows them to be resold.
The right of withdrawal provided for in this article applies to standard products that can be resold.
Customized Products and Right of Withdrawal
Custom products—those manufactured or printed specifically according to the Customer’s instructions—cannot be returned, exchanged, or refunded simply because the Customer has changed their mind.
In particular, the following are considered customized: signs featuring text selected by the Customer, signs featuring a logo or image provided by the Customer, products manufactured to specific dimensions, graphic designs created upon request, products printed on demand according to a customization, evacuation and emergency response plans created specifically for the Customer, and any product manufactured based on a customized proof approved by the Customer.
However, a customized product may be eligible for a refund if it arrives damaged, has a printing error, has a manufacturing defect, arrives in an abnormal or unusable condition, or does not match the approved proof due to an error attributable to Mondial Signalétique.
In this case, Mondial Signalétique will review the claim and may issue a replacement, an exchange, a credit, or a refund, depending on the situation.
No refund or remanufacture may be requested if the product exactly matches the approved proof and the error was caused by the Customer.
Returns and Refunds for Standard Products
When a return is accepted under the right of withdrawal, the Customer is responsible for arranging the return at their own expense.
Refunds will be issued within 14 days.
Depending on the situation, Mondial Signalétique may offer an exchange, a refund, or store credit.
Returned products must be complete and in a condition that allows them to be resold.
Warranties
The commercial warranty period for products sold on the website is one year, unless a product description expressly states a longer warranty period.
The commercial warranty does not cover, among other things, damage resulting from misuse, improper installation, intentional damage, poor maintenance, modification of the product, use not in accordance with its intended purpose, or conditions of use incompatible with the selected material.
This commercial warranty does not deprive the Customer of any mandatory statutory warranties to which the Customer may be entitled.
Defective product
If a Customer believes a product is defective, they must contact Mondial Signalétique before returning it.
The Customer must provide the information needed to identify the order, the product, and the defect found.
Photographs or other supporting documents may be requested.
If a physical inspection of the product is necessary, Mondial Signalétique will provide the Customer with return instructions.
If the defect is determined to be the responsibility of Mondial Signalétique or to be covered by an applicable warranty, Mondial Signalétique may, among other things, repair the product, exchange it, reship a conforming product, manufacture a new one, issue a refund, or provide a credit.
Late Fees
For business customers with deferred payment terms, any late payment may result in penalties.
The amount due will be increased by 10 points per year in the event of a late payment.
A flat-rate fee of €40 for collection costs may also be charged when the legal conditions for doing so are met.
Intellectual Property
All the elements on www.mondialsignaletique.fr may be protected by intellectual property laws.
This applies in particular to the name "Mondial Signalétique," logos, text, photographs, illustrations, pictograms, templates, graphic designs, interfaces, the website's layout, customization tools, Mondial Studio, and map-creation tools.
Any unauthorized reproduction, use, or distribution of any material belonging to Mondial Signalétique is prohibited, subject to any rights that may be held by third parties.
Privacy Policy
Mondial Signalétique collects certain personal data necessary, in particular, for creating an account, processing orders, billing, payment, delivery, after-sales service, and customer relationship management.
Personal data is used for the purposes of operating the website, processing orders, and managing the business relationship with the Customer.
The Customer may request access to, correction of, or—where permitted by applicable law—deletion of their personal data.
Any inquiries may be directed to [email protected] or by mail to FIRE PROTECT MONACO SURL, 7 avenue Saint Roman, 98000 Monaco.
Liability
Mondial Signalétique is committed to manufacturing products in accordance with the specifications set forth in the order and, where applicable, the proof approved by the Customer.
The Customer remains responsible for selecting the product, the material, the dimensions, the text, the pictograms, the placement, and the intended use of the product.
It is the Customer’s responsibility to verify that the signage ordered complies with the regulatory requirements applicable to its facility, building, or business.
The advice, simulators, design tools, and information provided on the website are intended to assist the Customer but do not replace a review of the regulatory requirements applicable to the Customer’s situation.
Force Majeure
Mondial Signalétique shall not be held liable for any delay or failure to perform resulting from an event beyond its reasonable control.
This may include, in particular, major disruptions affecting transportation, supply chains, computer networks, telecommunications, energy, suppliers, or means of production.
Changes to the General Terms and Conditions of Sale
Mondial Signalétique reserves the right to modify these General Terms and Conditions of Sale at any time.
The General Terms and Conditions of Sale applicable to an order are those accepted by the Customer upon confirmation of that order.
Customer service
For any questions regarding an order, a product, a delivery, or a complaint, the Customer may contact:
Mondial Signage
Operated by FIRE PROTECT MONACO SURL
7 Saint Roman Avenue
98000 Monaco
Phone: +377 92 00 21 14
Email: [email protected]