MONEY-BACK GUARANTEE

At Mondial Signalétique, we take the utmost care in the manufacture and printing of your products.

Standard products are subject to the returns policy set out in our General Terms and Conditions of Sale.

However, any personalised product created, configured or approved by the Customer is made specifically to their order and therefore cannot be returned, exchanged or refunded simply because they have changed their mind.

This applies in particular to customised signs, products featuring text, a logo, an image or a pictogram chosen by the Customer, products manufactured to specific dimensions, designs created via Mondial Studio, customised evacuation plans and emergency response plans, as well as any product manufactured on the basis of a proof approved by the Customer.

In what circumstances might a customised product be covered?

A customised product may be eligible for a refund if it has a fault attributable to Mondial Signalétique, including a printing error, a faulty print, a manufacturing defect, a product delivered in a damaged condition, a product delivered in a condition that prevents its normal use, or a discrepancy between the product received and the approved proof, where such a discrepancy results from an error on the part of Mondial Signalétique.

In this case, our customer services team will review the request and, depending on the circumstances, may offer a replacement, an exchange, a credit note or a refund.

Please check your proof carefully before approving it

Before production commences, the Client must carefully check their proof.

In particular, it is their responsibility to check the text, spelling, dimensions, colours, logos, pictograms, layout, quantities and all the information appearing on the product.

If the product received corresponds exactly to the approved proof, no returns, exchanges or refunds may be requested on the grounds of an error in that proof.

Any spelling mistake, incorrect dimensions, incorrect text, incorrect colour or any other element approved by the Client therefore remains the Client’s responsibility.

How do I make a complaint?

In the event of a manufacturing or printing fault, or if the product is damaged, please contact our customer services team, providing your order number, the product reference number, a description of the problem and one or more photographs showing the fault.

Our team will look into your enquiry and provide you with a solution as soon as possible.

Contact: [email protected]
Telephone: +377 92 00 21 14